Congratulations on having your Tank X robot!
This is a collection of FAQs to help you use the product better.
About my robot
About my robot
Product Related
- What’s the difference between Model X10 and X11?
- If I order an X11, do I need to pay for a charger or filters?
- Will there be an APP for scheduling?
- When you say Tank X covers most surfaces,what has it currently been tested on ?
- Is the robot waterproof?
Safety Usage
Product Adaptation
- Will the X11 reach the bottom of the 9-foot deep end?
- Will it get stuck on some shaped drain covers?
- Will the robot climb up and clean steps?
- Does it offer changeable brushes for different surfaces?
Unpacking & Accessories
Unpacking & Accessories
Accessories
- What accessories are provided for X10/X11?
- How often should I clean the filter?
- How should I install the filter basket?
- How should I open the top lid and take out the filter basket?
Setup
- How do I properly assemble the product?
- How should I install the filter basket?
- How should I open the top cover?
- How to choose a filter?
Cleaning Cycle
Cleaning Cycle
First Time Use
Boot My Robot
- All about SMOROBOT indicator lights
- How to choose between “S” and “F” modes?
- What exactly does the robot do in Standard/Fast mode?
- Why does the indicator blink when I turn on and off my robot quickly?
- What does the indicator light mean?
Into Water
- What should I do before I put my robot in water?
- How to place the robot in the pool?
- Can I place the robot in the water from any place of the pool?
- Does it make noise when cleaning?
Wall Cleaning
Floor cleaning
Retrieving and dirt removal
- Since it's cordless, how do I retrieve it?
- How to retrieve the robot and remove the debris?
- Where does it park when it's done? Does it know when it has covered the entire pool or does it keep goning until the battery is low?
- How should I open the top cover and take out the filter basket?*
Battery & Charging
Battery & Charging
- How to charge the robot cleaner?
- Can I charge my robot in any temperature?
- Do the battery units have a standard 240V charger?
- Is the Charging Port waterproof?
Logistic
Logistic
Warranty & Repair
Warranty & Repair
Trouble Shooting
Trouble Shooting
Charging
- Why does charging stop suddenly?
- https://community.smorobot.com/t/when-plugged-in-the-indicator-on-charger-does-not-turn-on-and-i-cant-recharge-the-battery-why/82?u=hayley
- How come the charger indicator has turned green, but the robot indicator is still red?
- The indicator on charger blinks or does not turn on. What is the problem?
Warranty
Cleaning Cycle
- Why can't the top cover latch be pulled?
- What should I do if my robot keeps floating on water and will not sink?
- When my robot comes down from the waterline, it bumps on the wall and is detached from it. What should I do?
- What should I do when my robot keeps climbing up and down in the same wall area?
- What can be done when my robot is swept away by currents from the pool circular pump?
- What should I do if my robot stays around the stairs for a long time?
- What should I do if my robot does not follow the V-shaped path pattern on walls and it won't climb down the wall?
- What should I do when my robot gets tangled by the floating rope?
- Why can't my robot climb the walls? What should I do?
- What should I do if my robot gets stuck by the pool escalator?
- My robot does not clean the pool as well as before. What could be the reason？How can I solve the problem?
- Robot climbs the coping and flips over
Indicator Lights
- https://community.smorobot.com/t/after-a-fast-cleaning-cycle-of-the-floor-the-indicator-turned-off-i-restarted-the-robot-but-the-light-still-did-not-turn-on-what-should-i-do/76?u=hayley
- Why does the indicator blink when I turn on and off my robot quickly?
- What should I do when I put my robot in water, but the indicator lights up in red at two ends and it does not work?
- How come the charger indicator has turned green, but the robot indicator is still red?