FAQ & Guideline


Topic Replies Views Activity
SMOROBOT Tank X11/X10 Frequently Asked Questions List
faq ,  guideline ,  trouble-shooting

Congratulations on having your Tank X robot! This is a collection of FAQs to help you use the product better. About my robot Product Related What’s the difference between Model X10 and X11? If I order an X11, d…

4 1403 June 5, 2022
About the FAQ & Guideline category
faq ,  guideline

Here you can find common questions about the product, after-sale polices and so on. Following the guidelines, you’ll quickly learn how to manoeuvre your new tool with ease. Hope it helps you have a sparkling pool. If …

4 139 May 25, 2022
Silicone grease on charging port cap gasket
0 1 September 25, 2022
A collection of questions and answers about SMOROBOT indicator lights
faq ,  cleaning ,  battery ,  indicator-lights
79 1345 September 24, 2022
What if I want to skip the walls, and have a fast clean of the floor?
faq ,  cleaning
4 367 September 22, 2022
Will it get stuck on some shaped drain covers?
faq ,  pre-sale ,  cleaning
38 440 September 20, 2022
What should I do if my robot keeps floating on water and will not sink?
faq ,  usage ,  trouble-shooting
2 138 September 18, 2022
What should I do when I put my robot in water, but the indicator lights up in red at two ends and it does not work?
faq ,  usage ,  mode ,  trouble-shooting
16 517 September 4, 2022
Does it make noise when cleaning?
faq ,  usage
6 89 August 11, 2022
What's the difference between Model X10 and X11?
faq ,  pre-sale ,  x11 ,  x10
4 229 August 4, 2022
The warranty cover 24 months? What will be guaranteed in the 24 months?
faq ,  after-sale
12 247 July 31, 2022
What does the indicator light mean?
faq ,  guideline ,  usage ,  mode
7 323 July 31, 2022
How should I clean the impeller?
faq ,  dirt-removal
2 97 July 11, 2022
If I order the X11, do I need to pay for a charger or filters?
faq ,  pre-sale ,  x11 ,  accessories
1 146 July 9, 2022
Can't tell standard filter from ultra-fine filter
faq ,  filter
0 95 July 1, 2022
What exactly does the robot do in Standard/Fast mode?
faq ,  cleaning ,  mode
2 214 June 22, 2022
Where does it park when it's done? Does it know when it has covered the entire pool or does it keep goning until the battery is low?
faq ,  cleaning
3 222 June 18, 2022
Does the robot work with salt water pools?
usage
2 133 June 18, 2022
What should we do if the robot exceeds 24 months warranty?
faq ,  after-sale ,  trouble-shooting
2 139 June 16, 2022
The indicator on charger blinks or does not turn on. What is the problem?
faq ,  usage ,  battery ,  trouble-shooting
1 176 June 15, 2022
SMOROBOT Tank X11/X10 Setup Guide
guideline ,  important
14 2413 June 14, 2022
What are the best water conditions and other tips to use my robot?
guideline ,  battery
0 95 June 10, 2022
Can I charge my robot in any temperature?
faq ,  battery
0 104 May 15, 2022
When should I charge my robot? Can I charge it immediately after discharge?
guideline ,  battery ,  charging
0 121 June 10, 2022
Will there be an APP for scheduling?
faq ,  pre-sale
2 295 June 9, 2022
What should I do when my robot gets tangled by the floating rope?
faq ,  cleaning ,  trouble-shooting
0 170 May 15, 2022
Why does the indicator blink when I turn on and off my robot quickly?
faq ,  guideline ,  usage ,  mode ,  trouble-shooting
0 73 May 15, 2022
What should I do if my robot gets stuck by the pool escalator?
faq ,  cleaning ,  trouble-shooting
0 154 May 15, 2022
Why can't my robot climb the walls? What should I do?
faq ,  wall-cleaning ,  trouble-shooting
0 179 May 15, 2022
What should I do if my robot does not follow the V-shaped path pattern on walls and it won't climb down the wall?
faq ,  wall-cleaning ,  trouble-shooting
0 155 May 15, 2022