About the FAQ & Guideline category

[Larry]

Here you can find common questions about the product, after-sale polices and so on.
Following the guidelines, you’ll quickly learn how to manoeuvre your new tool with ease.
Hope it helps you have a sparkling pool.

If your question is not listed here, you are welcome to make a post. Our staff will respond as soon as possible. The list will be constantly renewed based on your feedback.

We hope every SMOROBOT user can have a great product experience!

• What’s the difference between Model X10 and X11?

• If I order the X11, do I need to pay for a charger or filters?

• Will there be an APP for scheduling?

• What accessories does the robot include?

• How do I properly assemble the product?

• How should I install the filter basket?

• If I order the X11, do I need to pay for a charger or filters?

• How should I prepare my robot before putting it into water?

• Can I swim/turn on the pool inlet while my robot does the cleaning?

• Will it climb up and clean steps?

• Will it get stuck on some shaped drain covers?

• Will the X11 reach the bottom of my 9 foot deep end?

• When do you say Tank X covers most surfaces,what has it currently been tested on?

• Does it offer changeable brushes for different surfaces?

• How should I switch my robot on to the “Standard” or “Fast” mode?

• How should I prepare my robot before putting it into water?

[Hayley]

Cool, very comprehensive.