A collection of questions and answers about SMOROBOT indicator lights

Let me contact you for more information.

I’m available by phone or email, phone is 415-652-4493.

Sedge Dienst

Hi, Sedge

Did you see my message on community?
We also sent you an email.
Do you prefer a phone call?
Hope to hear from you soon and please don’t worry. We are always here to help.

Best,
Rosalina

Hi, I got your email and want to send the dead robot back for replacement. Please send the return tag, and I’ll pack up the SMOROBOT. I’d like to find out what has happened to it, so I don’t have this happen again. Can you please tell me what the diagnosis is?

Sedge Dienst

I have sent 2 emails with the data requested, have they been received? I’m looking to replace the X11 asap. Please confirm and use either email (you have) or phone number provided. Thank you.

II’ve sent several reply emails to Rosalina’s email account and gotten no response. Call me or text to 415-652-4493, or reply to this email. I need to return and exchange, or refund, this X11. I bought it on Amazon, and sent her all the details.
Sedge Dienst

Sedge Dienst

Hi, Sedge

Sorry to give you such a late reply.
I will keep dealing with your issue through private message.
Please don’t worry. We are always here to help.

Best Regards,
Rosalina

Hello. We’ve had our robot one month. The last time we went to use it, the 5 lights on the right side were red, and the last one on the left was red. I found an object in the side tracks and removed. They turn freely now. When I turn on now, the middle light is green, but the others are still red. Not sure what else to do.

Please don’t worry. We will help with the issue.
Let me contact you for more information.

My Smorobot was replaced with a 2nd and I used it twice. Then it only shows red lights in the middle. Can’t charge ero turn it on. I have sent videos over FB Messenger to Cheryl, but still no solution back … what is happening?

Hi, there. Please don’t use the robot again.
I checked the history. We will issue you the refund within the next 1-2 weeks.