The warranty cover 24 months? What will be guaranteed in the 24 months?

Please don’t worry. Let me contact you for more information.

Let me contact you. I will help with the issue.

Hello - I am having a hard time getting a response to my emails now.

I have been waiting on a refund do to a product failure since October and it is now January.

Will you honor the warranty?



Our robot is only a few months old and no longer works! Should we contact Amazon and return to them or how do we get it fixed?

Hi there. We also received your feedback through email. We will continue contacting you and dealing with your issue through emails. Thanks for your support.

Looks like you hid my post, that sends a bad message.

Hi They have stopped responding to me. I have had two replaced and offered me a credit. And received nothing.
Even stopped answering emails.

It’s a bad business.

But you stop responding after a while.

I just want my refund.

Show some values and pay me back please.

Hi,
I purchased the X11 from Kickstarter, I tried to communicate through kickstarter but I didn’t get a response.

A few weeks ago the robot suddenly stopped charging. Prior to that, it was working fine without any issues. Now the device does not charge.

Please help with this issue.
Thanks

Sorry to keep you waiting. We are currently on vacation.
We will do our best to get back to you when we resume work.
Thanks so much for your understanding & support.

Sorry to keep you waiting. We are currently on vacation.
We will do our best to get back to you when we resume work.
Thanks so much for your understanding & support.

Sorry to keep you waiting. We are currently on vacation.
We will do our best to get back to you when we resume work.
Thanks so much for your understanding & support.