Hello,
We purchased our Smorobot Tank X-11 in September of 2022. We’ve had a few challenges with its performance, but nothing we felt like we wanted to complain about.
However, 2 months ago, it started to squeal when operating. The squeal was loud enough that we could even hear it at a depth of 6 feet. But, again, nothing we were going to complain about.
Unfortunately, this week we went to charge our Smorobot and it will not accept a charge or intake electricity. It stays dark with no lights.
- We have taken exceptional care of the product.
It is never left in the water after it completes its run.
It is always rinsed and cleaned thoroughly after every use.
It is stored in a safe and dry place, and always covered when not in use.
And, it has never been dropped or in collision with any object.
We have opted to go direct to you and request a replacement or refund rather than other channels.
We look forward to hearing from you.
Thank you in advance for your support and help.
Sincerely,
Garrett